Value Van Lines LLC

Moved in November 2018. Value vans got our contract, said they would be the ones moving us but sold the contract off to arrow. Arrow literally tripled the price we were quoted and signed contract for. Arrow showed up 3 days late, with 2 separate half filled trucks. Lost some of our boxes, and didn’t give us the form to fill out so we could report it. Broke my dining table and bed, and said we had over 25000lbs of stuff when the estimate was 8000 ( we recently moved again and the company we hired said we had just over 9000 lbs of stuff, and in the interim 3 years we had another child and purchased furniture for the new babies room accounting for the extra weight. So no idea how they TRIPLED the weight).

Repeatedly called value vans for help, never got a call back. Worst moving experience ever.

Move size: 3 Bedroom Home Service cost: $17000

Very disappointed. They are a broker. They said my move will cost $4200 and I will definitely not pay more than that. Once the carrier had my items I had to pay an extra $1800 and file a theft claim with my insurance just to get them back. The move cost several thousand more than what they quoted. Don't trust their quote. The contract states that items will be assembled. My bed was not assembled. Pieces of my bed were lost so my bed is worthless now. My items arrived water damaged as the truck had a leak.

Move size: 1 Bedroom Home Service cost: $6000

I was very pleased with the entire process from beginning to end. After a long process we selected Value Van Lines because of the honesty with how they told me the process would be. The initial rep my wife and I were speaking with broke things down and took his time with us unlike the other companies who just seemed they wanted my business and did not care about what we needed or wanted. We were delivered yesterday and I can honestly say if I have to move again, I found my company.

Move size: 2 Bedroom Home Service cost: $3500

I received multiple phone calls from moving companies and after going through multiple quotes and reviews my girlfriend and I decided to go with this company Value Van Lines. The guys I spoke to on the phone were very professional and the rate we got was competitive with other companies but these guys really stood out, they even offered us a military discount for my service in the air force. Pick up and delivery went smoothly all of my furniture was wrapped and then unwrapped at our new home in Pennsylvania. If you are looking for a moving service I would recommend this company!

Move size: 3 Bedroom Home Service cost: $4820

I called around and got a few quotes from a couple of different companies. Although Value Van Lines was slightly higher than the other quotes I had received I decided to go with them anyway. They were more thorough and the communication was so much better than the other companies. My rep, Trevor, was extremely kind and helpful. He went over everything with me step by step and he stayed in contact with me throughout the entire move. It was a great experience and I highly recommend them.

Move size: 4 Bedroom Home Service cost: $10870

Value is a broker so be prepared. The movers they sub-contracted the work though were horrible (Movin on Moving) The final price was higher than quoted after being reassured by Value Van Lines that the always "estimate high".. The sub dumped all of our belongings in large wardrobe boxes even though we paid for "platinum" packing from Value. The sub stole tools and did a lot of damage from the way they packed. Be prepared for no quality control and a horrible move as Value subs your move to the bottom feeders. The sub used 2 rental trucks and lost several of our boxes at their "warehouse
in Las Vegas. next time, we will find our own mover and get a direct quote. Now we know the initial quote will be higher than the Value price but the price won't be raised by the sub claiming "our move was larger than the estimate" and sub did not provide the weight tickets so we got clipped by both Value and Movin on Moving.

Move size: 4+ Bedroom Home Service cost: $12000

After 3 salesmen from this co assured me the truck wd be there on a Monday st 7 am, I received a call Sunday saying no one cd come til Tuesday. Well after a closing sale and purchase alreddy lined up out of state, this was not acceptable. After several back and forth conversations with MIke, a truck showed up at noon. I didn’t get out of my house until 9pm and had to be at a closing out of state the following morning at 9 am. Pursuant to delivery, the quote of $2800 turned into $3990. THEN, after paying an initial deposit of 1k, they went in and debited an addl 1k from my account wo permission. This came to a total of 5k. DO NOT use these people. It’s a “bait and switch”,.

Move size: 3 Bedroom Home Service cost: $5000

They will sub contract your move. Then if there is a dispute, they will not resolve it and say the issue is between yourself and the mover. Never mind the contract is between yourself and Value Van Lines. There never was a contract between yourself and the mover. Trying to resolve the dispute will result in frustration and unanswered calls. Finally, if you go to an external party for help like the BBB, they will refuse to talk to use and start to hang up on you. They will try and put the burden on you for any inaccuracy in their estimation even though you can only answer the questions posed by them. They will never come to your house since they are not local. Lesson learned, here. STAY WITH A LOCAL MOVER. YOU CAN LOOK THEM IN THE EYE AND KNOW WHO YOU ARE DEALING WITH. The movers they sub-contracted the work though walked off the job because I wouldn't agree to a renegotiated contract at triple the price I originally had. Value Van Lines kept my deposit saying they did their job. Really? Why then wasn't the move completed? I had to find another mover at the last minute. Value Van Lines will provide a low quote, suck you in, and then leave you hanging. NEVER GIVE MONEY TILL THE JOB IS COMPLETED.

Move size: 4+ Bedroom Home Service cost: $1881

This is by far the WORST moving company ever!! They took my 500 dollar deposit and gave me a contract, I did have to change the date but they said “ no problem”. Then the mover called me on Mother’s Day which is a Sunday and told me he was on his way and never showed up! So I called the company and they said that they would take care of it. The next thing I know they sent me the same mover that came to my house at 11pm and he told me “I had to give him another 5,000$ !! I told him that I was calling the the company and he left! They tried to blame everything on me and to this day I still haven’t received my deposit back!! There are thieves and liars!!
Please don’t make the same mistake I did!
Go with someone else!!

Move size: 2 Bedroom Home Service cost: $500

Don't, DO NOT use Value Van Lines for your move. They are not movers, they are brokers who sell your move to subcontractors who may, or MAY NOT be qualified. My estimated $4,200 move in July from Indiana to Florida was done by an outfit out of Georgia, and it cost $9,600, plus the movers did an estimated $1,700 worth of damage to my goods, and Value Van Lines won't cover a penny of that. Also, my understanding from the BBB site is that they now have a clause buried in their contract that you can't leave negative reviews about them on websites. I wonder why that is??

Find someone else. You'll probably save money in the end and have a much better experience. You get what you pay for.

Move size: 4 Bedroom Home Service cost: $9600

I wouldn’t give this company 1 star but you have to. This company is nothing but a complete LIE. I was quoted a price and a $500 deposit came out of my account well I get a call from the movers the price was possibly going to be at least another grand. I said NO that’s not what you told me. Well they say we don’t know what the exact cost will be but no body wants your bid. Not my problem it’s theirs. Well I have proof to get my $500.00 back I’ve waited since July to get it. They don’t answer your calls don’t return them. I was told by a Mike yes you are on the refund list I will make sure your check gets out and email u a copy. RIGHT..

Move size: 2 Bedroom Home Service cost: $500

We moved at June 12, We did the contract and paid $888.23 with Sean which one work at Value Van Line moving company. But they transferred us to the Spirit Van Lines company and never tell us. The Spirit Van Lines company let us paid more 516.50 than we should pay. Also they lost our items as bicycle, big gas bottle, one big box items, and many small items. They also broke my dresser, bed frame, even my door. We called many times Spirit Van Lines company, the office people were very rude and they said just pay us back $340. Then they don't answer the phone any more, and never paid any money back to us. Then we calling back Value Van Line company, we also calling many times. Finally, Value Van Line company said The Spirit Van Lines company will pay us $340 back. Same things, they just want pay $340 back. Even $340, we never got it. Four months passed till now, we never get any money back. We also claimed the items which we lost and broke, but never get any answer too. Then, we call Value Van Line company again, no anyone answer the phone anymore, we left messages a few times, never have anyone answer us back too. Look like we will never can get our extra charged money back again. I give them two stars, because they transferred us to other company and never tell us, Let us suffer such a terrible thing, and experienced so long still can't get extra charged money, damage and lost items back.

Move size: 3 Bedroom Home Service cost: $7322

I chose Value Van Lines for a move from Tn to WA state. Big mistake. I should have read these reviews. They belong in jail for conning so many people out of their deposits. Us included. We lost $1,264.00 in our deposit. They quoted us $4,150.00 for our move. Then at the last minute they upped the price to $10,000.00! Of curse we cancelled. We had been told that we could get our deposit back but that was a lie. They scammed us. We wrote letters to them requesting our deposit. We called them. They were either nasty on the phone or didn't answer. Anyone who sues them. Give them hell! They deserve it. They shouldn't be in business. Why do people have to cheat others? A good, honest business could make plenty of money. They could have good reviews and word-of-mouth references. Instead, we have to warn people to stay away from this company, far away. We made the move ourselves and didn't use another moving company. It wasn't easy. We decided to never move again. What a hell of an experience. Don't move with Value Van Lines. There's no "Value" to this company.

Move size: 3 Bedroom Home Service cost: $10000

THE WORST MOVING COMPANY AND VERY FRAUDULANT. IF I COULD GIVE THEM A ZERO I WOULD. THEY QUOTED ME A PRICE AND I PAID THE DEPOSIT. 2 DAYS BEFORE OUR MOVE THEY CALLED AND SAID THAT I WAS UNDER QUOTED AND NEEDED TO PAY AN ADDITIONAL $500 OR CANCEL MY MOVE AND GET A REFUND. THEIR CONTRACT SPECIFICALLY STATED THAT THERE WILL BE NO INCREASES TO THE RATE UNLESS WE HAD MORE FURNITURE THAN WHAT WE INVENTORIED. THEY DID NOT UPHOLD THAT AGREEMENT SO I CHOSE TO CANCEL MY MOVE. HOWEVER THEY REFUSED TO ISSUE ME A REFUND. THIS WAS BACK IN JULY AND I STILL HAVEN'T RECEIVED MY REFUND. THEY SAID THEY WOULD NOT GIVE ME A REFUND BECAUSE THE CONTRACT STATED THAT YOU CAN NOT LEAVE A NEGATVE REVIEW SO THEY TOLD ME TO TAKE MY REVIEW DOWN. I TOOK MY REVIEW DOWN AND THEY STILL DID NOT GIVE ME A REFUND OF MY $600 DEPOSIT. THEY ARE CROOKS AND DESERVE NO BUSINESS.

Move size: 4 Bedroom Home Service cost: $1700

This company is a complete sales show, will underestimate your moving costs, and broker you out to the lowest bidder.
Then when sub-contracted out movers come, will try to extort thousands more. I had a contract for $6800 for a full house 10,000 pound move which I paid a $1700 deposit on. Packing/loading day was extended 3 days and when they finally showed up it was 2 guys in a 26ft truck. I had to cancel and rebook new movers within a day, and they had the balls to ask me to pay the 2 guys $500 for their 3 hours of work! I had to be out of my departure home the next day and move 2000 miles away and these guys could give 2 sssss. Then when I wanted a refund they wanted to give me $250?? They are a broker, really just a middle man to take your money and make a few calls, scam shisters who can’t take credit cards (or don’t want to because of people flagging their charges) and simply don’t care about customer service only sales. Trust me don’t even waste your time, it’s not worth it, just burn your money and call someone else. I was actually granted a $500 refund, and asked to sign a NDA as part of that agreement. I have not received any refund as of today, so I will be filing a case in small claims court, demanding full refund cost plus additional costs incurred for new move based on breach of contract. I also filed formal complaints with the Office of the Attorney General and BBB and and have retained counsel. Do not give them any money ever.

Move size: 4 Bedroom Home Service cost: $6800