Value Van Lines LLC

Moved in November 2018. Value vans got our contract, said they would be the ones moving us but sold the contract off to arrow. Arrow literally tripled the price we were quoted and signed contract for. Arrow showed up 3 days late, with 2 separate half filled trucks. Lost some of our boxes, and didn’t give us the form to fill out so we could report it. Broke my dining table and bed, and said we had over 25000lbs of stuff when the estimate was 8000 ( we recently moved again and the company we hired said we had just over 9000 lbs of stuff, and in the interim 3 years we had another child and purchased furniture for the new babies room accounting for the extra weight. So no idea how they TRIPLED the weight).

Repeatedly called value vans for help, never got a call back. Worst moving experience ever.

Move size: 3 Bedroom Home Service cost: $17000

Very disappointed. They are a broker. They said my move will cost $4200 and I will definitely not pay more than that. Once the carrier had my items I had to pay an extra $1800 and file a theft claim with my insurance just to get them back. The move cost several thousand more than what they quoted. Don't trust their quote. The contract states that items will be assembled. My bed was not assembled. Pieces of my bed were lost so my bed is worthless now. My items arrived water damaged as the truck had a leak.

Move size: 1 Bedroom Home Service cost: $6000

I was very pleased with the entire process from beginning to end. After a long process we selected Value Van Lines because of the honesty with how they told me the process would be. The initial rep my wife and I were speaking with broke things down and took his time with us unlike the other companies who just seemed they wanted my business and did not care about what we needed or wanted. We were delivered yesterday and I can honestly say if I have to move again, I found my company.

Move size: 2 Bedroom Home Service cost: $3500

Value is a broker so be prepared. The movers they sub-contracted the work though were horrible (Movin on Moving) The final price was higher than quoted after being reassured by Value Van Lines that the always "estimate high".. The sub dumped all of our belongings in large wardrobe boxes even though we paid for "platinum" packing from Value. The sub stole tools and did a lot of damage from the way they packed. Be prepared for no quality control and a horrible move as Value subs your move to the bottom feeders. The sub used 2 rental trucks and lost several of our boxes at their "warehouse
in Las Vegas. next time, we will find our own mover and get a direct quote. Now we know the initial quote will be higher than the Value price but the price won't be raised by the sub claiming "our move was larger than the estimate" and sub did not provide the weight tickets so we got clipped by both Value and Movin on Moving.

Move size: 4+ Bedroom Home Service cost: $12000

After 3 salesmen from this co assured me the truck wd be there on a Monday st 7 am, I received a call Sunday saying no one cd come til Tuesday. Well after a closing sale and purchase alreddy lined up out of state, this was not acceptable. After several back and forth conversations with MIke, a truck showed up at noon. I didn’t get out of my house until 9pm and had to be at a closing out of state the following morning at 9 am. Pursuant to delivery, the quote of $2800 turned into $3990. THEN, after paying an initial deposit of 1k, they went in and debited an addl 1k from my account wo permission. This came to a total of 5k. DO NOT use these people. It’s a “bait and switch”,.

Move size: 3 Bedroom Home Service cost: $5000

This is by far the WORST moving company ever!! They took my 500 dollar deposit and gave me a contract, I did have to change the date but they said “ no problem”. Then the mover called me on Mother’s Day which is a Sunday and told me he was on his way and never showed up! So I called the company and they said that they would take care of it. The next thing I know they sent me the same mover that came to my house at 11pm and he told me “I had to give him another 5,000$ !! I told him that I was calling the the company and he left! They tried to blame everything on me and to this day I still haven’t received my deposit back!! There are thieves and liars!!
Please don’t make the same mistake I did!
Go with someone else!!

Move size: 2 Bedroom Home Service cost: $500

I wouldn’t give this company 1 star but you have to. This company is nothing but a complete LIE. I was quoted a price and a $500 deposit came out of my account well I get a call from the movers the price was possibly going to be at least another grand. I said NO that’s not what you told me. Well they say we don’t know what the exact cost will be but no body wants your bid. Not my problem it’s theirs. Well I have proof to get my $500.00 back I’ve waited since July to get it. They don’t answer your calls don’t return them. I was told by a Mike yes you are on the refund list I will make sure your check gets out and email u a copy. RIGHT..

Move size: 2 Bedroom Home Service cost: $500

We moved at June 12, We did the contract and paid $888.23 with Sean which one work at Value Van Line moving company. But they transferred us to the Spirit Van Lines company and never tell us. The Spirit Van Lines company let us paid more 516.50 than we should pay. Also they lost our items as bicycle, big gas bottle, one big box items, and many small items. They also broke my dresser, bed frame, even my door. We called many times Spirit Van Lines company, the office people were very rude and they said just pay us back $340. Then they don't answer the phone any more, and never paid any money back to us. Then we calling back Value Van Line company, we also calling many times. Finally, Value Van Line company said The Spirit Van Lines company will pay us $340 back. Same things, they just want pay $340 back. Even $340, we never got it. Four months passed till now, we never get any money back. We also claimed the items which we lost and broke, but never get any answer too. Then, we call Value Van Line company again, no anyone answer the phone anymore, we left messages a few times, never have anyone answer us back too. Look like we will never can get our extra charged money back again. I give them two stars, because they transferred us to other company and never tell us, Let us suffer such a terrible thing, and experienced so long still can't get extra charged money, damage and lost items back.

Move size: 3 Bedroom Home Service cost: $7322

They will sub contract your move. Then if there is a dispute, they will not resolve it and say the issue is between yourself and the mover. Never mind the contract is between yourself and Value Van Lines. There never was a contract between yourself and the mover. Trying to resolve the dispute will result in frustration and unanswered calls. Finally, if you go to an external party for help like the BBB, they will refuse to talk to use and start to hang up on you. They will try and put the burden on you for any inaccuracy in their estimation even though you can only answer the questions posed by them. They will never come to your house since they are not local. Lesson learned, here. STAY WITH A LOCAL MOVER. YOU CAN LOOK THEM IN THE EYE AND KNOW WHO YOU ARE DEALING WITH. The movers they sub-contracted the work though walked off the job because I wouldn't agree to a renegotiated contract at triple the price I originally had. Value Van Lines kept my deposit saying they did their job. Really? Why then wasn't the move completed? I had to find another mover at the last minute. Value Van Lines will provide a low quote, suck you in, and then leave you hanging. NEVER GIVE MONEY TILL THE JOB IS COMPLETED.

Move size: 4+ Bedroom Home Service cost: $1881